2023 National User's Conference

September, 25-28, 2023


Welcome to 2023 ProPhoenix National User's Conference

For our 20th year, we have a very special conference planned. Please stay tuned to this website, and future communications for more details.

Save the dates!

  • Dates : September 25 – September 28, 2023
  • Where : Kalahari Resort and Convention Center, Wisconsin Dells, WI

We are excited to welcome all User Agencies in the Wisconsin Dells this fall. The Kalahari Resort and Convention Center is loaded with amenities in a beautiful, Wisconsin autumn setting. Check out their website: for more information.

Week's Agenda

Monday September 25th

  • Check-In Kalahari Lobby  3:00-5:00 pm
  • Social event with dinner and entertainment  6:00-9:00 pm

Tuesday September 26th

  • Breakfast at The Great Karoo  7:00-8:15 am
  • Opening Session  8:30-10:00 am
  • Breakout sessions
  • Lunch
  • Breakout sessions
  • Dinner with Entertainment  5:45-8:00 pm

Wednesday September 27th

  • Same as Tuesday (except no Opening Session) 
  • Dinner with Entertainment 6:00 – 10:30 pm

Thursday September 28th

  • Breakfast at The Great Karoo 7:00-8:30 am
  • Breakout sessions
  • Conference Closing to be concluded by 11:30 am

Sessions List

We want to make sure that every Agency sends personnel that will benefit from these sessions.  Agencies have found that sending multiple personnel increases the value of the Conference by attending the maximum possible number of sessions to share with co-workers and through staff training upon their return.  Most sessions will only be presented once. 

Welcome/Opening Session


  • What’s New? CAD for 2024
  • Full CAD track of sessions
  • Customizing CAD screens
  • Building CAD unit recommendations for Law
  • Building CAD unit recommendations for Fire/EMS
  • Advanced GEO Batch Update for Addresses and Creating Map Layers


  • What’s New? RMS for 2024
  • Animal Control Module
  • Case Management Module
  • Citizen Services Website – full workflow including RMS
  • Document Management
    K-9 Module with emphasis on geographical tracking of training and incidents
  • Internal Affairs Module
  • Personnel Module
  • Property Entry and Property Room Management
  • Report Writing

New Modules for 2024

  • At-Risk Persons Module
  • CAD Quality Assurance
  • FTO Module
  • Leads (Tips) Management
  • Phoenix Automated Property Report Portal (PAPR)
  • Special Needs Registry (CSP with Alert in CAD and WDA)

General Administration – all applications

  • Creating Dashboards
  • Employee Applicants
  • Help Desk
  • Inventory/Fleet Management (for Law and Fire/EMS)
  • QA Forms – Integrating pdf
  • WA Forms and Creating Custom Forms


  • Full track of FRMS sessions
  • Accounting – Permits and Invoicing
  • Activity Module – Best Practices
  • Alarms Module
  • Fire Investigations Module
  • Mobile Inspections
  • Under Utilized Features
  • WDA V.2


  • Full track of CMS sessions
  • CMS Pre-Booking Queue
  • Jail Cell Check App using RFID

Customer Favorites!

  • Full Demo of the Phoenix Integrated System from 911 through Report Writing – includes Text2Dispatch and Livestream (a MUST for new or inexperienced Users)
  • Under Utilized Features – with added items even for the most experienced Users!

System Administration /IT Professionals

  • Full track of System Administration sessions
  • AWS Cloud Implementation
  • Security Updates
  • SQL Performance
  • Zero Trust

Past Photos

Some photos from previous Annual User’s Conferences.


Registration for the 2023 conference is now closed. We will be posting registration for the 2024 shortly. Enjoy the conference!

Cancellation Policy:

If cancelled by 8/31 – full refund or send another user

​If cancelled by 9/15 – 1/2 refund or send another user

If cancelled after 9/15 – we would encourage you to send another user in your place, otherwise you will forfeit the conference fees.

These dates are based on reservations and arrangements made for convention meals and services.


Registration for the 2023 conference is now closed. Pricing for the 2024 conference will be available shortly. Enjoy the conference!

Hotel Registration

Stay tuned for 2024 hotel rates and registration.

Contact Us

For all questions and clarifications regarding the Conference, please contact: Sue Weiher (formerly Sue Larsen)


Kalahari Resort, WI Dells, Wisconsin

Email Conference Coordinator

[email protected]