As our number of Fire agencies have grown over the last year, we are currently in search of additional Phoenix Fire software experts to add to our staff. We are looking for the best, and we know exactly where to find them – our own software users!

We pride ourselves on being a software company for the Public Safety industry by the Public Safety industry. Several of our current staff here at ProPhoenix are former Law Enforcement and Fire/EMS personnel, Dispatchers, and other industry professionals.

This position is perfect for retired, soon to be retiring, or volunteer fire personnel with working knowledge of our software. This position is a remote position and can be performed at home from anywhere within the US.

Below is a list of some of the main responsibilities of the position:

• Become knowledgeable in all aspects of our Fire and EMS software and apps.

• Train customers on the use of our product through online training, on-site training, and user conferences.

• Review requests for products enhancements, prioritize and write design documents for changes.

• Provide customer support by answering questions.

• Review defect reports, prioritize, design fixes, and test coding changes.

• Ensure that the product meets NFIRS and NEMSIS standards on the state and federal level.

• Design new product features to keep our product ahead of the curve.

• Review training and documentation materials and update them.

• Review RFPs for possible future proposals.

If you or anyone you know may be interested, please have them contact our office manager, Alexys Cloran, for more information. Alexys can be reached at our main number 609-953-6850 or via email at a[email protected].

We encourage our user departments to please pass this information along and/or post to your department’s bulletin board.

We offer a competitive salary and benefits, and great camaraderie with other former and current industry professionals like yourself. We are a very tight knit family of hard-working professionals that you will no doubt enjoy working with.

This is a full-time position that will be both challenging, and rewarding. Are you looking to stay connected to the public safety once retired, or interested in a career change? If so, give us a call!