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Phoenix CAD

Computer Aided Dispatch

Computer Aided Dispatch (CAD)

Sheriff, Police, Fire, EMS, OEM/DPW

Engineered with Dispatchers in mind, Phoenix CAD is scalable for any size agency: single-juris, multi-juris, multi-agency, and multi-site. Phoenix CAD is your one software solution that manages calls for service for Law Enforcement, Fire, EMS, and OEM/DPW. Our software includes call entry, and dispatch functions to get responders to an emergency with all critical information at their fingertips. This software interfaces with all E911 systems to allow automatic entry of the ANI/ALI information in the call-taking screen.

Clean powerful user interface
Powerful geo and map options
Effective notification and messaging
Robust interface support
Intelligent unit recommendation
Introducing LiveStream to Dispatch!
“The CAD system is really easy to use. Entering the location, finding the information that you need, and seeing all of your options with a click of a button minimizes both time and effort. The system’s search function operates in the natural way that a user would expect; it’s rather intuitive that way.”
– Dispatch Supervisor
Wauwatosa Police Department

Clean, Powerful User Interface

Command Line entry, drag and drop dispatch, custom layout, ribbon menu
Custom color settings and unit sort order
Customizable, dynamically configurable dispatch status
Multi-monitor support for call status, unit status, map and satellite view
Multi-juris & multi-agency (Law Enforcement, Fire, EMS, OEM/DPW) dispatch with dynamic reconfiguration
Handle dispatch functions using keyboard alone or keyboard with mouse
Phoenix Real-Time Dashboard™
Take Call – capturing additional data such as names, plate and comments before sending it to dispatch
Customizable home screen

Geo and Map Options

Map support for ESRI, Google Maps, HERE Maps and Open Street Map
Google Map Aerial View, Street View and Pictometry
User definable and system generated map layers
Road closures
Closest fire hydrants shown on the map, including flow rates
Support for Address Flags, HazMat Flags
Built-in GPS and AVL functionality with AVL replay
Geo Fencing
Situation awareness with proximity flags

Effective Notification and Messaging

Automatic text when a certain CFS, address, or name is encountered
Automatic email, text, and Rip and Run for Fire/EMS agencies
CAD to mobile and CAD to RMS Messaging
Be alerted about critical flags with Stop and Go Dispatching

Robust Interface Support

E911 Phase II support
CAD Text2Dispatch SMS processing (permits callers to send text, picture, video and audio to dispatch, which is available in mobile instantly)
NCIC interface
Quick links to HazMat and Pre-Plan
Citizen Services Module
IP camera access
ProQA interface
Toner interface
RapidSOS integration (standard and enhanced)

Powerful Unit Recommendation

GPS based unit recommendation, in addition to traditional unit recommendation for Law
Enforcement, Fire, EMS, and OEM
Recommendation based on unit availability
Cross staffing available for Fire/EMS
Quickest route

Phoenix CAD-to-CAD

Multiple PSAPs can share call information and unit status
PSAPs can view other PSAPs call and unit status, as per their configuration
A PSAP can request units from other PSAPs
Auto notification can be configured to be sent to specific personnel.

ProPhoenix Products

Shifting the Public Safety Paradigm

Our all-inclusive module package and site licensing for RMS, Corrections and Mobile clients along with a vigorous new product feature release schedule at NO EXTRA COST allows the highest return on YOUR investment

Call today for a Demo