ProPhoenix Careers

Position Summary:

The Project Manager Level 1 collaborates with internal and external project stakeholders for multiple projects. This role will conceptualize and execute full-scale project plans for the onboarding of our new projects as well as associated communication documents. Ensuring the overall customer satisfaction through the attainment of project success criteria and by engaging in discussions with customers and leadership is pivotal to the position.

Responsibilities:

• Review and interpret Statements of Works, Master Service Agreements, and Change Requests.
• Facilitate planning, internal, and external kick-off and other meetings, requirements gathering, and design workshops.
• Direct project scope, cost, schedule, risk, human resources, communications, procurement, and change on the projects to which they are assigned.
• Perform work breakdown structure exercises (WBS) with subject matter experts to validate the level of effort required to attain project goals.
• Complete project deliverables, identify key stakeholders and or internal resources required for multiple or large-scale projects.
• Manage the day-to-day operational and tactical aspects of multiple projects; record and document concisely and clearly all project tasks in a project schedule utilizing MS Project and Excel.
• Creates and executes project work plans and revise them as necessary to meet changing needs and requirements.
• Ensure project documents are complete, current, and stored appropriately.
• Document and present project status to team members, stakeholders, and management.
• Identify, manage, and minimize exposure and risk on projects.
• Coordinate user acceptance testing and signoff.
• Defines and follows project management methods, procedures, and quality objectives, including metrics for assessing progress.

Requirements:

• Understand project management concepts,  methodologies and procedures to ensure systems solutions are delivered in a consistent, standard, and repeatable method.
• Identify requirements for CR (change request) or BRD (Business Requirement Document)
• Obtain customer sign off deliverables and SOW.
• Develop, communicate, track, and analyze all aspects of multiple project plans with the customer project teams, customers to include project integration, scope, time, resources, risk, and procurement through all phases of the project life cycle.
• Knowledge in the implementation of projects following an SDLC software development methodology.
• Three or more years of Project management experience in which one or more of the following has occurred:
• Demonstrated leadership and relationship management abilities
• Proficiency in MS Office – Visio, MS Project, and MS PPT.
• Strong oral and written communication skills.
• Ability to present and discuss technical, functional, and information clearly and concisely, establish rapport, persuade others, and gain understanding
• Ability to perform multiple tasks and adjust priorities based on workload, management directives, and customer demands
• Candidate should have expertise in software application development, systems implementation, enhancement, and testing methods.
• Travel required less than 10% per month.
• Experience in Public Safety environment highly desirable.
• Ability to work independently and aggressively track to project timelines
• Excellent documentation skills and attention to detail
• Effective communication skills: ability to communicate well with customers and co-workers.
• Excellent written, oral presentation, and conflict resolution skills. Must be able to simplify, articulate and effectively communicate project material and deliverables at every level, internally and externally, including, negotiation and problem resolution with customers.
• Excellent Time Management skills, including the ability to influence, motivate and persuade.
• Strong customer facing services experience that includes issue resolution and escalation management at both the business owner and executive levels.
• Bachelor’s degree in Computer Science, Software Deployment, or related discipline/equivalent work experience desirable.

Qualifications: 

• Excellent interpersonal skills.
• Problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Ability to travel preferred.
• SQL and/or Database Administration Experience.
• Public Safety Experience.

Benefits:

• Annual salary commensurate with experience; opportunity for year-end bonus.
• Partially funded health and dental insurance.
• IRA with matching funds.

Interested candidates send resumes to: hr-us@prophoenix.com