2023 National User’s Conference Planned Sessions Now Available

Discounted pricing until August 15th: $745/person: includes all meals, breaks and sessions

The 2023 National User’s Conference is quickly approaching. If you haven’t registered already, please register through CRM, and visit our Conference website for details. We have announced many of the planned sessions for this year’s conference, listed below. Always stay tuned to our website for more information as it becomes available.

This year’s Conference will be a very special Conference to us. As you may know, we are celebrating our 20th year anniversary this year, and we have some great surprises in store. Much like last year, we have listened to our customers and are featuring training as our main point of focus. We are working hard to make sure the Conference is worthwhile for all that attend.

The list below is not exhaustive, but represents the type of sessions that will be offered during the week. We want to make sure that every Agency sends personnel that will benefit from these sessions.  Agencies have found that sending multiple personnel increases the value of the Conference by attending the maximum possible number of sessions, to share with co-workers and through staff training upon their return.  Most sessions will only be presented once. 

*Please note that this list is the current planned sessions and subject to change.

Sessions List

Welcome/Opening Session

CAD

  • What’s New? CAD for 2024
  • Full CAD track of sessions
  • Customizing CAD screens
  • Building CAD unit recommendations for Law
  • Building CAD unit recommendations for Fire/EMS
  • Advanced GEO Batch Update for Addresses and Creating Map Layers

RMS

  • What’s New? RMS for 2024
  • Animal Control Module
  • Case Management Module
  • Citizen Services Website – full workflow including RMS
  • Document Management
    K-9 Module with emphasis on geographical tracking of training and incidents
  • Internal Affairs Module
  • NIBRS
  • Personnel Module
  • Property Entry and Property Room Management
  • Report Writing

New Modules for 2024

  • At-Risk Persons Module
  • CAD Quality Assurance
  • FTO Module
  • Leads (Tips) Management
  • Phoenix Automated Property Report Portal (PAPR)
  • Special Needs Registry (CSP with Alert in CAD and WDA)

General Administration – all applications

  • Creating Dashboards
  • Employee Applicants
  • Help Desk
  • Inventory/Fleet Management (for Law and Fire/EMS)
  • QA Forms – Integrating pdf
  • WA Forms and Creating Custom Forms

Fire/EMS

  • Full track of FRMS sessions
  • Accounting – Permits and Invoicing
  • Activity Module – Best Practices
  • Alarms Module
  • Fire Investigations Module
  • Mobile Inspections
  • Under Utilized Features
  • WDA V.2

CMS

  • Full track of CMS sessions
  • CMS Pre-Booking Queue
  • Jail Cell Check App using RFID

Customer Favorites!

  • Full Demo of the Phoenix Integrated System from 911 through Report Writing – includes Text2Dispatch and Livestream (a MUST for new or inexperienced Users)
  • Under Utilized Features – with added items even for the most experienced Users!

System Administration /IT Professionals

  • Full track of System Administration sessions
  • AWS Cloud Implementation
  • Security Updates
  • SQL Performance
  • Zero Trust