Phoenix AI Tools

With artificial intelligence, the future of Public Safety Software is here!

AI Powered Tools for Every Software Package

In an era of increasing demands on Public Safety Professionals, technology is proving to be the ultimate partner in enhancing efficiency, collaboration, and responsiveness. ProPhoenix is proud to unveil the Phoenix AI Suite, a groundbreaking collection of artificial intelligence-powered solutions designed to revolutionize operations in Computer-Aided Dispatch (CAD), Mobile, and Records Management Systems (RMS).

With this suite, we’re putting the power of AI into the hands of law enforcement and emergency responders, enabling smarter workflows and better outcomes for the communities they serve.

Phoenix MugMatch: Advanced AI Facial Recognition

The Phoenix MugMatch AI Facial Recognition System is a game-changing tool for identifying persons of interest, making investigations faster and more effective. Upload a mugshot, and with a click of a button, AI traces the image to anyone of likeness stored in the database.

Results include all matches, with options to set matching accuracy to broaden or narrow search scope.
Cross-jurisdictional matches provide contact information for the originating jurisdiction, fostering seamless inter-agency collaboration.
The algorithm identifies individuals at different ages, improving accuracy for long-term investigations.
Filter searches by parameters such as excluding juveniles or limiting queries to internal or participating databases.

Whether you’re uploading an image captured in real time or from body camera footage, Phoenix MugMatch ensures precise, actionable results.

Phoenix AI Transcription and Translation: Smarter, Faster Reporting

Communication is at the heart of public safety, and Phoenix AI Transcription and Translation bridges the gap between languages and systems to ensure officers can focus on their mission:

Effortless Transcription: Convert audio or video files to text in minutes, enabling officers to dictate reports, notes, or interviews and seamlessly integrate them into RMS.
Real-Time Translation: AI translates over 40 languages into English, making it easier to overcome language barriers during investigations or field operations.
Summarization and Integration: Summarize transcriptions quickly and link them directly to master records, such as case details, leads, or contact management.
Integrated Workflows: Perform transcriptions from the Attachment tab in RMS and automatically link them to related records, ensuring all data stays organized and actionable.

By leveraging these tools in CAD, Mobile, and RMS systems, Phoenix AI Transcription and Translation streamlines workflows, improves documentation, and ensures nothing gets lost in translation.

Phoenix Bot: AI-Driven Call Routing for Non-Emergencies

In the challenging landscape of staff shortages and rising stress among 911 telecommunicators, Phoenix Bot offers a lifeline. This AI-based call-routing system integrates seamlessly with CAD, ensuring non-emergency administrative calls are handled with speed and accuracy.

Fast Processing: Phoenix Bot routes non-emergency calls in milliseconds, addressing incidents promptly and freeing up staff for critical emergencies.
24/7 Availability: Always on, ensuring non-emergency inquiries are managed even during peak hours or overnight shifts.
Spam Reduction: Significantly reduces spam calls that waste valuable resources, ensuring focus remains on legitimate inquiries.

Phoenix Bot isn’t just a solution for streamlining calls—it’s a transformative tool that enhances the entire emergency response operation.

A New Era of Public Safety Technology

The Phoenix AI Suite is more than just software—it’s a partner that empowers public safety agencies to meet modern challenges head-on. From identifying suspects with Phoenix MugMatch to streamlining non-emergency calls with Phoenix Bot and simplifying documentation with AI-driven transcription and translation, this suite offers a comprehensive solution for CAD, mobile, and RMS integration.

Our mission is to support law enforcement and emergency responders with tools that make their jobs more efficient, collaborative, and impactful. The Phoenix AI Suite is designed to help agencies save time, enhance accuracy, and ultimately, better serve their communities.

To learn more about how the Phoenix AI Suite can transform your operations, contact us today. Together, we can pave the way for safer, smarter public safety solutions.