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Join the ProPhoenix Team – Fire Product Trainer

As our number of Fire agencies have grown over the last year, we are currently in search of additional Phoenix Fire software experts to add to our staff. We are looking for the best, and we know exactly where to find them – our own software users!

We pride ourselves on being a software company for the Public Safety industry by the Public Safety industry. Several of our current staff here at ProPhoenix are former Law Enforcement and Fire/EMS personnel, Dispatchers, and other industry professionals.

This position is perfect for retired, soon to be retiring, or volunteer fire personnel with working knowledge of our software. This position is a remote position and can be performed at home from anywhere within the US.

Introducing the Brand New Phoenix Pro Series!

The Phoenix Pro Series is a twice per month episode series designed to further enhance and enrich our end users experience. Hosted by our demonstrators, instructors and subject matter experts, each episode will be a one hour webinar and available on CRM.

The first episode will air March 3rd 12:00pm Eastern Time on CRM. More details on how to view will be announced shortly. Please stay tuned to your email.

 

New At Risk Persons Module

There is a growing need among Public Safety professionals for a method for tracking People at Risk. ProPhoenix recently partnered with a group of our customers and Mental Health Professionals to design a robust “At Risk Persons” module within Mobile and RMS. Whether it be persons in crisis, those with chemical dependency, homeless individuals, people with intellectual disabilities, or your community veterans in need, our new “At Risk Persons” features will help your agency derive better outcomes by offering a tracking method, pre-arrival information, and a method for post-event tracking.

Register Online for 2023 ProPhoenix User’s Conference

Click here to visit the conference website to register.

As you may already know, this year ProPhoenix is celebrating 20 years of success! We couldn’t have done it without our users, and we want to say thank you with a very special conference this year.

The 2023 conference will be held at the popular Kalahari Resort in Wisconsin Dells, WI on September 25th to the 28th. Visit our conference website for pricing, additional information, and the link to register.

As always, stay tuned to email announcements from ProPhoenix, the ProPhoenix Spotlight newsletter, and the conference website for more information as it becomes available.

Expect all of the training, seminars, and new feature announcements that you’ve grown accustomed to, plus many special surprises as part of the year-long celebration. We hope to see you soon; this will be a year you won’t want to miss!

ProPhoenix Sponsors the Piggy Park Plungers at this Year’s Wildwood, NJ Polar Bear Plunge

We were proud to sponsor the Piggy Park Plungers at this year’s annual Polar Bear Plunge! All proceeds go to Special Olympics.

The Polar Bear Plunge at Wildwood, presented by Law Enforcement Torch Run, was held this year on Saturday, January 14th.  It is a unique opportunity for individuals, organizations, and businesses to support New Jersey Special Olympics athletes by jumping into the frigid Atlantic waters during January. Our very own Mike Delgiorno (who is often mistaken for Slash), featured here, is a member of the Piggy Park Plungers and a long-time participant in this annual event.

Congratulations to Mike, the Piggy Park Plungers, and all of these brave souls who took the plunge into the cold Atlantic! 

Training Materials for All Software Available in CRM

A reminder to all users that a wealth of knowledge is currently available in CRM to answer questions you may have and improve your Phoenix user experience.

We previously featured an article in the Spotlight newsletter focusing on our How-To Videos available in CRM (see link for article; more videos have been added since article publication), and today we want to guide users to the Training Materials found under the Documentation Tab. Training Materials are in PDF and PPT format and can be found by clicking on ‘Documentation’ under the ‘Downloads/Videos’ menu dropdown along the left side of your CRM program. This will open the ‘Documentation’ tab and all training materials are available by expanding the ‘Training Materials’ link in the menu. Refer to the screenshot below to better guide you. Your CRM may not look exactly like the attached screenshot, but you should have the ‘Downloads/Videos’ menu option as shown.

Thank you to the Atlantic City Police and Fire Departments

We would like to give a special thank you to Police Chief James Sarkos and Lt. Kevin Fair, Fire Chief Scott Evans and Capt. Michael Famularo, and the entire Atlantic City Police and Fire Departments. We recently visited their facilities for a photo shoot to boost our marketing materials assets inventory.

The Atlantic City Police and Fire Departments were gracious enough to allow us to tour their facility and volunteered their personnel for the photo shoot. We were able to capture photos of police and fire personnel, both sworn and civilian, performing a number of common tasks in our software. These shots included photos of surveillance personnel using Phoenix software screens, an officer using our Mobile software in the in-car laptop, records personnel using RMS inside the station, fire personnel using the laptop inside the engine, and more. We even grabbed a shot of Chief Sarkos inside the Chief’s office using common Phoenix screens, and the Fire Captain performing his normal fire inspections routine.

 

Welcome New Users

We would like to welcome our most recently added users to the ProPhoenix family. Beltrami County, MN Sheriff’s Department Boxford, MA Police and Fire Departments Hubbard County, MN Sheriff’s Office Alabama Coushatta Tribe of Texas PD To the new users within these agencies – Welcome to the ProPhoenix family!

Like and Follow Us on All Major Social Media Platforms

Be sure to like us on Facebook and follow us on Twitter, Instagram, and LinkedIn:

Facebook

Twitter

LinkedIn

Instagram

We provide regular updates on social media about what’s going on at ProPhoenix, including event photos and recaps, business updates, and even shared stories that your agency may find informative.

Upcoming Events

Stay up to date on all events involving ProPhoenix.

Includes events that we will be hosting and attending. Trade Shows, Conferences and other important dates.

ProPhoenix users are always welcome to stop by and say hello at our booth at any industry show that we attend! Tell us what’s on your mind, or stop and chat with our product experts manning the booths. You might pick up a trick or two!