To All 2026 Conference Attendees,
Thank you for being part of our 2026 ProPhoenix National User’s Conference!
This year’s conference was truly something special. We showcased more than 30 new features and enhancements, and the excitement and engagement from our customers were incredible.
Some of the highlights included WDA 2027, AI Report Writer, SmartForm, VoiceBridge, AI-Assisted Charge Code Lookup, Tattoo Match, Quick Insert, Property Room App, Protection Order, and Mobile Device Intelligence for Extracted Data.
The Opening Ceremony marks the official start of the National User’s Conference. It brings together public safety professionals from across the country, including dispatchers, law enforcement officers, records staff, corrections personnel, administrators, and leadership, for an exciting kickoff centered on connection, collaboration, and innovation. The ceremony sets the tone for the days ahead, welcoming attendees, celebrating the ProPhoenix community, and sharing the company’s vision for the future. Through presentations from company leadership, attendees gain insight into the direction of ProPhoenix, its evolving priorities, and its continued commitment to helping public safety agencies work more efficiently and effectively.
For a more in depth first hand look at some of the features below, take a look at our 2026 User’s Conference Opening Ceremony video found in CRM under How-To Videos -> User Conference Events -> Video. The video is split into sections for easy navigation.
ProPhoenix Unveils Phoenix 2027: Innovation Focused on Real-World Public Safety
ProPhoenix has announced Phoenix 2027, a major release that delivers new capabilities across CAD, RMS, mobile, investigations, property management, communications, and AI. The release focuses on helping agencies work faster, make better-informed decisions, and reduce administrative burdens while maintaining compliance with modern public safety requirements.
Release Notes for Phoenix 2027 have been emailed to all attendees and are available in CRM, along with all PowerPoint presentations from the conference. You can find them by going to Downloads/Videos->Documentation->User Conference Presentations. They are broken down by category, with the Release Notes located under the Global category.
Registration for the 2027 Conference will be available soon in CRM, so stay tuned to your email or visit our Conference website. As you know, it’s never too early to register!
The 2027 ProPhoenix National User’s Conference is scheduled for September 20-23, 2027, in Atlantic City, New Jersey. This annual event brings together ProPhoenix users and public safety professionals for opportunities to expand their software knowledge, strengthen their skills, and learn best practices from industry experts. Attendees can gain valuable insights to help them make the most of their ProPhoenix solutions and better serve their communities. Registration and hotel information will be announced soon. For updates and additional details, visit prophoenix.com/conference.
ProPhoenix is currently seeking Technical Support Specialists to join our team! We are always looking for individuals who have firsthand experience using public safety software and are familiar with our products and solutions. This is an excellent opportunity for retired or soon-to-be-retired public safety professionals who want to continue making a difference in the industry by sharing their knowledge and helping fellow first responders succeed. If you have experience using ProPhoenix software and are looking for a new way to put your expertise to work, we encourage you to explore this exciting opportunity and become part of the ProPhoenix team!
We would like to inform you of an upcoming change to the minimum supported iOS version for the WDA App, resulting from Apple’s updated App Store submission requirements.
Currently, the WDA App is developed using the iOS 26 SDK and supports devices running iOS 9.0 and above. However, Apple’s updated requirements for future app submissions specify the following minimum supported iOS versions:
As a result, future releases of the WDA App will support only Apple devices running iOS 13 or above. Devices running iOS versions below iOS 13 will no longer be eligible to install or upgrade to newer versions of the application.
