All of the changes are described in the new documents listed below, all found in CRM.

• BOT-based routing of non-emergency admin calls with CAD integration
• Phoenix AI (Transcription and Translation)
• FTO (Field Training Officer) Module
• CAD QA/QI Module
• Lead Management
• Special Needs Registry
•  At Risk Person Reports
• Victim Notification
• Court Case Status
• Jail Cell Check App
• Microsoft Entra ID login support (SSO, MFA)
• Phoenix Automated Pawn Reporting System (PAPR)

• Review the Phoenix 2024 Upgrade Guide (available in CRM).
• Review the What’s New documents (available in CRM) which describe new and enhanced Phoenix 2024 features. Use these documents to train the appropriate personnel accordingly.
• Share the changes you will be implementing with your end users.
• Review the Release Notes which list all CRMs included in Phoenix 2024.
• Make sure to take a database backup before starting the upgrade.
• Install and configure Provision Manager (Provision Manager Guide is available in CRM).
• Obtain the new license from ProPhoenix.
• Contact your Account Manager to schedule your upgrade.

List of New Documents Available in CRM:

• Law 2024 What’s New
• Fire 2024 What’s New
• CAD 2024 What’s New
• CMS 2024 What’s New
• Internal Affairs 2024 What’s New
• Law 2024 User Guide
• Fire 2024 User Guide
• Internal Affairs 2024 User Guide
• WDA 2024 User Guide
• WDA V2 2024 User Guide
• CAD 2024 User Guide
• CMS 2024 User Guide
• Phoenix Provision Manager Installation Guide
• Law System Administrator Guide
• Fire RMS System Administrator Guide
• CMS System Administrator Guide
• Internal Affairs System Administrator Guide
• Law System Parameters Guide
• Fire System Parameters Guide
• Law Role Permission Guide
• Fire Role Permission Guide
• Multiple training workbooks for Law, Fire, CMS, Internal Affairs, CAD and WDA all updated with 2024 content