Opening Ceremony video can be viewed in CRM under How-To Videos -> User Conference Events -> Video. The video is broken up into sections that you can navigate at your convenience. 

The Opening Ceremony marks the official start of the National User’s Conference. It brings together public safety professionals from across the country, including dispatchers, law enforcement officers, records staff, corrections personnel, administrators, and leadership, for an exciting kickoff centered on connection, collaboration, and innovation. The ceremony sets the tone for the days ahead, welcoming attendees, celebrating the ProPhoenix community, and sharing the company’s vision for the future. Through presentations from company leadership, attendees gain insight into the direction of ProPhoenix, its evolving priorities, and its continued commitment to helping public safety agencies work more efficiently and effectively.

A major highlight of the Opening Ceremony is the featured keynote speaker, who brings a unique perspective and firsthand experience to the conversation. These special guests offer valuable insight into how ProPhoenix technology impacts real-world public safety operations, sharing experiences, challenges, and perspectives that resonate with agencies of all sizes. Their stories highlight the importance of strong partnerships, listening to the needs of customers, and continually finding ways to improve the tools that public safety professionals depend on every day. The keynote address adds a personal and meaningful element to the ceremony, reminding attendees that behind every system, feature, and innovation are the people who rely on it to serve their communities. It reinforces the importance of collaboration between ProPhoenix and its customers in shaping the future of public safety technology.

The Opening Ceremony also provides an in-depth preview of the new features and enhancements coming in the next Phoenix release, giving attendees an exciting first look at what’s ahead. Company leaders introduce the latest developments, demonstrate new capabilities, and explain how these improvements are designed to address real-world challenges and make daily workflows easier. With continued advancements in technology, including the growing role of artificial intelligence, the focus remains on delivering practical solutions that meet the evolving needs of public safety agencies. This preview gives attendees the opportunity to see what’s coming, understand how new features may benefit their organizations, and begin thinking about how those tools can be put to use. More than just a welcome or a product presentation, the Opening Ceremony sets the stage for the entire conference, bringing together the company’s vision, customer experiences, and upcoming innovations to kick off the event with energy, excitement, and a shared focus on the future.