For a more in depth first hand look at some of the features below, take a look at our 2026 User’s Conference Opening Ceremony video found in CRM under How-To Videos -> User Conference Events -> Video. The video is split into sections for easy navigation.
ProPhoenix Unveils Phoenix 2027: Innovation Focused on Real-World Public Safety
ProPhoenix has announced Phoenix 2027, a major release that delivers new capabilities across CAD, RMS, mobile, investigations, property management, communications, and AI. The release focuses on helping agencies work faster, make better-informed decisions, and reduce administrative burdens while maintaining compliance with modern public safety requirements.
Built Around the Way Officers Work
Leading the release is Phoenix WDA 2027, a redesigned mobile experience built around real-world officer workflows. The updated platform is designed to improve usability, streamline navigation, and give officers quicker access to the information they need in the field.
AI-Powered Report Writing
Phoenix AI Report Writer introduces AI-assisted narrative creation and refinement, helping officers complete reports more efficiently while retaining full control over the final report content. This enhancement is designed to reduce report-writing time while maintaining accuracy and officer oversight.
Phoenix RMS 2027: Information. Intelligence. Productivity.
The latest RMS release expands access to investigative intelligence, advanced search capabilities, connected records, and productivity tools. The goal is to help agencies find information faster, uncover relationships, and improve operational efficiency across the organization.
Smarter CAD and Faster Response
Phoenix CAD & WDA 2027 deliver enhancements that improve situational awareness and operational responsiveness. Among the key additions is improved visibility into active dispatch status directly from RMS, helping personnel stay informed about incidents and unit activity in real time.
Phoenix Chat
The new Phoenix Chat feature brings built-in messaging capabilities directly into the platform. Users can participate in individual and group conversations, share files and images, create notes, and search chat history without leaving the Phoenix environment.
Enhanced CAD Dispatch Status in RMS
This enhancement provides RMS users with live dispatch status information from CAD, giving investigators, records personnel, and supervisors greater visibility into active incidents and resource activity.
Phoenix SmartForm Builder
SmartForm Builder allows agencies to create, deploy, complete, and route forms and workflow processes using Phoenix data, electronic driver’s license information, approvals, and other automated data sources. The result is a more efficient way to manage agency forms and business processes.
Phoenix VoiceBridge
Phoenix VoiceBridge introduces live call transcription and recording capabilities that convert calls into searchable, actionable intelligence within Phoenix CAD and RMS. This solution also supports translation capabilities designed to help agencies capture and leverage critical information in real time.
Enhanced MugMatch with Tattoo Search
MugMatch expands beyond facial recognition with the ability to search tattoo images, providing investigators with another powerful tool for identifying potential matches and supporting criminal investigations.
Phoenix Network View with Graph Database
The new Network View uses graph database technology to visualize relationships between people, incidents, cases, vehicles, and other RMS entities. This capability helps investigators uncover connections that might otherwise remain hidden in large volumes of records.
AI Timeline Reconstruction
AI Timeline Reconstruction combines chronological events, case intelligence, and AI-generated summaries into a single investigative timeline. The feature is designed to help investigators quickly understand complex cases and identify important relationships and patterns.
Mobile Device Intelligence for Extracted Data
This new capability transforms extracted mobile device data into searchable investigative intelligence within Phoenix, helping agencies make better use of digital evidence during investigations.
Property Room App
The new Property Room App modernizes evidence and property management by providing a dedicated application for common property room workflowsto improve accessibility and operational efficiency.
Warrant & Protection Order with Accounting
Phoenix 2027 introduces integrated support for warrant and protection order workflows with accounting functionality, helping agencies manage these processes while maintaining financial accountability where applicable.
Together, these enhancements and features demonstrate ProPhoenix’s continued focus on delivering practical innovation for public safety agencies. From artificial intelligence and investigative tools to mobile operations, communications, and workflow automation, Phoenix 2027 is designed to help agencies work smarter, respond faster, and make better-informed decisions every day.
