To all 2025 User’s Conference attendees, the ProPhoenix team would like to thank you for being part of this year’s User’s Conference! We hope you found the experience insightful, made great connections, and had a chance to meet our support team. From the accommodations to the entertainment, we worked hard to make everything run smoothly, and we hope you had just as great an experience as we did.
We’re incredibly proud of what we accomplished together at this year’s conference. Thanks to attendee engagement and participation, the event was a tremendous success! The feedback we received was overwhelmingly positive. Attendees shared how excited they were about the new enhancements we showcased — especially the Name & Address Alert Dashboard, WDA V3, AI Call and Case Summary, Ask AI, Trespass, MugMatch, and the new No-VPN SignalR communication. These features are true game-changers, and the enthusiasm we noticed reinforces our commitment to delivering innovative solutions that support your agency’s success. Each of these features reflects our ongoing mission of innovation with a purpose — delivering tools that truly empower your agency.
Many agencies are already achieving impressive results with Phoenix MugMatch, while others are just starting to explore its benefits. If you haven’t tried it yet, take a moment to watch a short video featured inside the article — you’ll hear directly from agencies like yours that are already seeing success with MugMatch.
If you’re new to MugMatch, click the link below to learn more and see how it’s helping agencies streamline their operations and deliver faster, more accurate results.
Whether you attended the recent User’s Conference or weren’t able to join us this year, we’ve made all conference materials easily accessible. You can now find all PowerPoint presentations and Release Notes in CRM.
Simply go to Downloads/Videos->Documentation->User Conference Presentations, and you will find them organized by product category. Release Notes can be found under the Global Category.
In addition to Conference Materials, we have published the Conference Opening Ceremony in the How-to-Video section. The video includes details on enhancements and new features. Video can be found under the ‘User Conference Events’ section.
As announced at the User’s Conference, we’re excited to share a full lineup of powerful new features coming in our next release.
Highlights include the Name & Address Alert Dashboard, WDA V3, AI Call and Case Summary, Trespass Module, and much more.
Click Read More to explore the list of upcoming features and see what’s new.
We’re excited to introduce the new and improved Video Section — designed with a sleek, modern user interface for a smoother and more intuitive experience. The updated layout features a convenient menu on the left-hand side that makes it easy to navigate through video categories, while the main section displays clean, visually engaging thumbnails for each video. This new design not only looks great but also makes finding and watching training content faster than ever.
To access the new video section, simply click on “How-To Videos” in the upper right-hand corner of CRM, CAD, WDA and RMS, just as you always have. You’ll be seamlessly directed to the updated interface where you can explore all your favorite tutorials and discover new content with ease.
PROPHOENIX EAST COAST USER’S MEETING
Thursday, December 4th, 2025
9:00am – 3:00pm
We once again invite our East Coast Phoenix users to our company headquarters for the East Coast User’s Meeting. There is no cost to attend for Phoenix users.
Click here to register or click below for more information.
