11-25-how-to-video
Upgraded How-to-Video Section We’re excited to introduce the new and improved Video Section — designed with a sleek, modern user interface for a smoother and more intuitive experience. The updated layout features a convenient menu on the left-hand side that makes it easy to navigate through video categories, while the main section displays clean, visually engaging thumbnails for each video. This […]
11-25-mugmatch
Agencies Report Success Using MugMatch AI Facial Recognition Many agencies are already achieving impressive results with Phoenix MugMatch, while others are just starting to explore its benefits. If you haven’t tried it yet, take a moment to watch this short video — you’ll hear directly from agencies like yours that are already seeing success with […]
11-25-new-features
New Features in Phoenix 2026 Release ProPhoenix is excited to announce new and upcoming enhancements to our Phoenix suite of NextGeneration Public Safety Software. As usual, all of these enhancements are available to all customers who are active with their maintenance, with the exception of a few items where third party product(s) may be involved. […]
11-25 2025-Users-Conference
2025 User’s Conference Recap To all 2025 User’s Conference attendees, the ProPhoenix team would like to thank you for being part of this year’s User’s Conference! We hope you found the experience insightful, made great connections, and had a chance to meet our support team. From the accommodations to the entertainment, we worked hard to […]
11-newsletter
Table of Contents 2025 User’s Conference Recap To all 2025 User’s Conference attendees, the ProPhoenix team would like to thank you for being part of this year’s User’s Conference! We hope you found the experience insightful, made great connections, and had a chance to meet our support team. From the accommodations to the entertainment, we […]
2-agency-spotlight
Agency Spotlight Matthews, NC PD is officially LIVE with our new CAD, Mobile, and RMS software —and it’s a 100% cloud-based implementation! This upgrade means faster, more reliable, and secure operations for public safety teams, ensuring quicker response times and better service for their community. We are proud to stand alongside Matthews at the forefront […]
2-AI-Editor
AI Editor Writing detailed, accurate reports is a cornerstone of law enforcement work. However, the process can be time-consuming, complex, and prone to human error, especially when officers are balancing multiple cases and tight deadlines. That’s why we’re excited to unveil the Phoenix AI Editor, a groundbreaking new feature that transforms how officers create, edit, […]
2-Drawing-Tool
All New Phoenix Drawing Tool Introducing the Phoenix Drawing Tool: Simplifying Crash Diagrams and Saving Agencies Thousands Crash reporting is a critical component of law enforcement operations, providing accurate visual representations of incidents for official records and legal proceedings. However, many agencies have relied on costly third-party software to create crash diagrams, often incurring significant […]
2-AI-Suite
Phoenix AI Suite In an era of increasing demands on public safety professionals, technology is proving to be the ultimate partner in enhancing efficiency, collaboration, and responsiveness. We are proud to unveil the Phoenix AI Suite, a groundbreaking collection of artificial intelligence-powered solutions designed to revolutionize operations in Computer-Aided Dispatch (CAD), mobile, and Records Management […]
2-SOC2
SOC 2 Type 2 Attestation We are pleased to share that we have successfully completed our SOC 2 Type 2 attestation, a significant milestone for ProPhoenix. This achievement demonstrates our commitment to maintaining the highest standards of security, availability, and confidentiality for our customers and stakeholders. In today’s digital age, data security and trust are […]